TRAINING GUIDE

CIMS Parts Request

How to submit parts, toner, technical parts or tools order through the CIMS ordering portal

Overview

This guide walks through every step of submitting a parts request in CIMS, from opening the portal to sending the final order. Follow the steps in order — each screen in CIMS depends on the choices made in the one before it.

Before you start, have this information ready:

• Your name
• The company and ship name for the order
• The machine serial number (for Production orders)
• Part numbers and quantities needed

• The port agent's name, phone number, address, and email

   

Step 1  Enter Your Name

Go to the CIMS ordering portal and enter your name to identify who is placing the order.

Portal address: order.cims.work

Step 2  Select the Company

Choose the company the order is being placed for.

Step 3  Select the Ship Name

Choose the vessel that the order is for. This determines the delivery destination later in the process.

Step 4  Choose What You're Ordering

Select the order type from the dropdown:

• Production — for toners, parts, and technical parts
• Tools — for tool orders

Step 5    Select the Machine Serial Number

Choose the correct machine serial number the parts are needed for.

Step 6  Find and Add Your Parts

Select “All Production” and search for each item by part number.

Step 7  Enter Quantities

Enter the correct quantity needed for each part added to the order.

Step 8  Select Delivery Dates

Choose the next available port dates for delivery. You must select at least 3 dates — CIMS ships to the earliest date and keeps the rest as backups and reminders for the vessel to check with the port agent.

Step 9  Enter the Port Agent's Information

Fill in the port agent's full contact details:

• Name
• Phone number
• Address
• Email address

Step 10  Add Notes

Enter clear, valid notes describing the situation for this order.

Step 11  Choose the Order Type

Select the order category that matches the reason for this request:

• Regular order — for technical parts requests that are not toner or part-par-level related
• Missed order — for any order that resulted from a problem, such as something that should have already been ordered

Step 12  Describe What Happened

If you selected Missed Order, choose the description that best matches the situation:

• Shore planning miss — rationed, under-forecast, or not reordered in time
• Vessel-side miss — the need wasn't flagged from the ship in time
• Equipment / unexpected — failure or abnormal use, no one's fault
• Other — add a note explaining the situation

Step 13  Review and Submit

Before sending, verify that everything has been added to the order correctly. Confirm the request is accurate, then send it.

Quick Reference Checklist

• Name entered
• Company and ship selected
• Correct order type (Production or Tools) chosen
• Machine serial number selected
• All needed parts added with correct quantities
• At least 3 delivery dates selected
• Port agent's full contact information entered
• Notes added describing the situation
• Regular order or Missed order correctly selected
• Order reviewed and confirmed accurately before sending