Error Code Solution: C-3103 Follow

Problem:

Error C-3103

Classification:

Main body: Motor abnormality

Cause:

When the 2nd transfer roller pressure release home sensor (PS19) is active: Within a specified period of time after the 2nd transfer pressure release motor (M38) becomes active, PS19 does not become inactive. When PS19 is not active: Within a specified period of time after M38 becomes active, PS19 does not become active.

Solution:

• Check the 2nd transfer intermediate transfer unit, and repair it when there is any abnormality.
• Check IO Check (24-00) and others of PS19, and repair or replace it when there is any abnormality.
• Check the IO Check (24-00) and others of the M38 and the coupling of the gear.
• As per the image below turn the white cog so that the lower transfer roller moves up and all the way back down to its home position.