Crunchtime Ordering Guide for RCCL – DG3 Printing Services

Creating a Customer order using a Template (Order Form)

Open CrunchTime application and click on “Customer” button.
Click on Templates radio button.
Click on “Retrieve” button when ready to proceed.
NOTE: Before placing an order check the amount of stock in “Available” column to see how many of the items you want to be ordered.
Enter the amount of each item you wish to order in “Order Quantity” box. Once the quantity is entered in the “Order Quantity” box, press your “TAB” to commit that number to the order.
NOTE: If an item has not been ordered for 90 days it will become inactive and it will not show on your template. To reactivate your item, you will have to contact Inventory Manager at Royal Caribbean.
Click on “Save” button when you are ready to submit your order for approval.
Once you clicked on the “Save” button you will receive a system message asking if you wish to “Update Data”. Click “Yes” if you are ready to proceed. Click “No” if you are not ready to proceed.
The next system message that you will see, will be advising you that some items from templates have not been ordered. Click on “Yes” to return to the template and make your corrections. Click on “No” if your order is complete and you are ready to submit.
Once you have submitted your order for approval, you will receive an invoice number. Click “OK” to proceed back to the listings of templates.
NOTE: After you have accepted your invoice you will be returned to the list of templates. From this list you can repeat the ordering by template process.

Editing a Customer Order

Click on “Customer” button.
Click on “Customer Name” drop down list to see the list of customers and locations available.
Select your customer by clicking on the location/venue you wish to order for.
Make sure the “Edit” radio button is clicked.
Double click on order you wish to edit.
In “Expected Delivery Date” window enter the expected delivery date. Edit the amount by entering the number of items you wish to order.
NOTE: Once you have entered a number in a quantity box, remember to press your “TAB” key to commit that number to the order.

***Expected Delivery Date*** is very important. This is the date that guides when the order is received, and it is always going to be a future date which are driven by ship’s delivery schedule.

When choosing “Expected Delivery Date”, Print Specialist will be guided by Ship’s Ordering Schedule (MLS).

Print Specialists will get a copy of Ship’s Ordering Schedule locally, if you don’t get a copy you can email the Inventory Manager and Hotel Storekeeper.