CEL Printer Specialist Follow

THE ROLE

The Print Specialist will manage the execution of printed onboard communications on a cruise ship, ensuring adherence to corporate marketing standards and maintaining functional print equipment and inventory to deliver high-quality printed materials to guests.

OBJECTIVES OF THIS ROLE

The Print Coordinator is to oversee the execution of print projects, coordinate with division leaders, operate digital printing equipment, manage inventory, maximize equipment uptime, perform maintenance and repairs, and provide accurate management reporting. Additionally, the Print Coordinator must analyze customer needs, recognize business opportunities, and influence sales volume growth.

PRINT RESPONSIBILITIES

• Facilitate the coordination of important print projects among the different divisions on the ship, adhering to a predetermined timeline.
• Prepare files to exacting marketing standards using predefined InDesign templates.
• Review and print files to exacting marketing standards.
• Maintain high quality standards and deliver projects within agreed-upon deadlines.
• Coordinate print projects across departments and ensure accuracy and adherence to client branding standards.
• Communicate project updates to stakeholders and provide excellent customer service.
• Identify process improvements to enhance efficiency and productivity.
• Keep the work area clean and organized and handle printing materials properly.
• Monitor and assess print quality, making necessary adjustments.
• Manage workload to meet project timelines.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth.

INVENTORY MANAGEMENT          

• Maintain accurate inventory records, reconcile discrepancies, and ensure that data is entered correctly into inventory management software, using analytical skills and attention to detail to identify and correct errors.
• Analyze inventory usage rates and lead times to set clear reorder points, using data-driven insights to optimize inventory levels and ensure timely replenishment.
• Conduct regular inspections of inventory to identify and minimize waste due to expiration, damage, or obsolescence, using analytical skills to track and analyze usage rates and identify opportunities for improvement.
• Analyze utilization rates to identify areas for improvement and make recommendations to management to increase efficiency, using analytical skills to identify trends and insights that can drive operational improvements.
• Monitor inventory levels closely to minimize stockouts, using analytical skills to forecast demand and adjust inventory levels as needed to ensure availability of critical items.
• Collaborate with other crew members and management to develop and implement inventory management strategies that align with business goals, using analytical skills to identify opportunities for optimization and improvement.

Crew member is responsible for maintaining accurate inventory records, setting clear reorder points, minimizing waste, analyzing utilization rates, monitoring inventory levels, and collaborating with other team members and management to develop and implement inventory management strategies. This requires attention to detail, analytical skills, technical proficiency, and effective communication skills.

REPAIR AND MAINTENANCE

• Maintain a high first-time fix rate by resolving service calls on site in all print equipment under DG3 Contract/Management.
• Ensure that service requests are addressed promptly, and that the response time meets or exceeds the expectations of the customers.
• Repair printers quickly and efficiently to minimize mean time to repair (MTTR) and improve customer satisfaction.
• Use replacement parts and supplies efficiently and effectively to minimize waste and reduce costs.
• Maintain accurate inventory records and ensure that necessary parts and supplies are on hand to complete repairs.
• Solicit customer feedback and continuously improve service quality and support.
• Participate in ongoing training and development programs to maintain up-to-date knowledge of Konica Minolta products and technologies.
• Communicate clearly and effectively with customers, colleagues, and management to ensure prompt and efficient service delivery.
• Follow all relevant regulations and procedures, including safety protocols and Konica Minolta's service and support guidelines.
• Identify opportunities to improve efficiency and reduce costs through process optimization and technology implementation.

Our Printer Technician will play a critical role in delivering high-quality service and support to customers by maintaining a high first-time fix rate, responding to service requests in a timely manner, and repairing printers quickly and efficiently. They will use replacement parts and supplies efficiently and effectively to minimize waste and reduce costs, while also maintaining accurate inventory records and ensuring necessary parts and supplies are on hand to complete repairs. Finally, the technician will identify opportunities to improve efficiency and reduce costs through process optimization.

KNOWLEDGE, SKILLS AND ABILITIES

• Adobe InDesign and PDF Skills
• Microsoft Suite, Including Teams
• Ability to work in a fast-paced environment, completing tasks on schedule
• Excellent communications skills with the ability to multi-task projects
• Exceptional problem-solving skills
• Highly organized and excellent follow up skills
• Good verbal and written communication skills
• While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• All shipboard employees must be physically able to participate in emergency life-saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

 EDUCATION AND PRIOR EXPERIENCE (PREFERED, BUT NOT REQUIRED)

• 1+ years previous digital printing press operator experience
• Canon, Konica and/or Xerox break/fix experience
• Prior experience onboard a cruise ship
• Adobe Suite experience (InDesign, Illustrator, etc.)
• Graphics Design experience (email marketing, B2B marketing, etc.)

WORK ENVIRONMENT

This job involves working on a cruise ship and reporting to the Marketing and Communications Manager for approximately seven months. Onboard, all meals, lodging, dormitory sharing, and healthcare are provided at no cost. Many individuals return for multiple contracts over several years.

The work environment is semi-physical and may require lifting and moving boxes, as well as periodic equipment maintenance. Cruise ships have strict medical requirements, and applicants may not pass medical screening if they have past or current health issues that could jeopardize passengers' safety or require ongoing medical care onboard.

The shipboard employee must be able to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear, and taste or smell. They must also have specific vision abilities and be able to adjust their focus, perceive depth and colors, and have peripheral vision.

In case of an emergency, all shipboard employees must be physically able to participate in lifesaving procedures and drills. This includes having full use and range of their arms and legs, as well as having full visual, verbal, and hearing abilities to follow instructions, including lowering lifeboats. The employee should be able to lift and move up to 50 pounds.

ANNEX 1: SERVICE LEVEL DEFINITION

Level 1 Support: Level 1 support is the first level of assistance provided by onboard personnel. This is the initial point of contact for customers when they have an issue or need assistance. Level 1 personnel are responsible for collecting customer requests and data, attending to customer phone calls, responding to user emails, replenishing paper to printers, changing toner, removing paper jams, conducting basic troubleshooting using questionnaires to find out the level of support needed, creating tickets for Level 2 support, providing product information, and data collection.

Level 2 Support (SL2): Level 2 personnel take queries from SL1. This level of support mostly deals with in-depth troubleshooting and backend analysis. SL2 support personnel have a deep understanding of the company products and experience in troubleshooting. SL2 technicians also have more experience working for the company, in-depth training, and access to all company information. Tier 2 professionals are not necessarily architects or engineers directly involved in creating the hardware or software in question but may have experience with programming or using the products. They are responsible for solving common problems such as jamming, copy quality, and malfunction error codes.

Jamming: SL2 technicians search for the jam code in the service manual for the origin of the jam location section, inspect the area, and clean the paper path, roller, and sensors. If jams continue, they troubleshoot for defective components and replace them.

Copy Quality: SL2 technicians inspect and clean image processing components (Charge units, dust glass, drums, developer unit, fuser unit, transfer belt, and cleaning unit), isolate the component causing the issue, replace it, and perform respective adjustments according to service manual instructions when replacing the parts.

Malfunction Errors Codes: SL2 technicians search for the error code in the service manual for the origin of the malfunction part location, inspect, and clean the component and follow the service manual's instruction for a process of elimination troubleshooting procedure. They then replace the part and follow the adjustment instruction provided by the service manual.

Level 3 Support (SL3): Subject Matter Experts (SMEs) are required for Level 3 support, which involves highly skilled experts such as architects, engineers, and creators. These experts have access to the most comprehensive company and product information, enabling them to offer solutions to a broad range of technical issues. To perform advanced repairs onboard a ship, it may be necessary to dispatch a highly skilled technician. This technician would be capable of conducting Level 3 support tasks, which involve analyzing complex technical issues, identifying the root cause by examining faults, and proposing solutions.

ANNEX 2: DAILY ACTIVITIES

Description: The main role of the Print Specialists is to execute tasks such as repairing and maintaining equipment, managing inventory, and ensuring that the printshop is operational at least 95% of the time on a monthly basis. This will have an impact on Guest Services, the Printshop, and all other departments that require printed materials such as M&R, CD, and HK.

Process:

• Print Specialist is to begin duties between 7am and 8am to procure all KM machines ready for production.
• Printers are to cut to size paper as needed to perform all print requests
• Printers are to keep all machines in production stocked with paper
• Print Specialist and Marketing Communications Manager are to meet daily to discuss “todays” printing material at 9am.
• All Onboard collateral is to be obtained from Marketing Communications Manager. The Print Specialist is to assist with onboard business adjustment if needed.
• Marketing Communications Manager approves and edits all onboard collateral (print orders ready for production)
• Print Specialist is to manage quality standards and procedures according to CCI Onboard Branding & CCI Communications Guidelines.
• Print Specialist is to monitor onboard paper and KM/DG3 supplies. It is the responsibility of the Print Specialist /DG3 to maintain a sufficient number of supplies to avoid service interruptions and/or delays.
• Print Specialist is to clean, maintain and break/fix KM C3070/C3080/C4070 daily and as required to ensure maximum uptime of services.
• Print Specialist is to send reports to CCI/DG3 Management as required. (daily status, weekly
• inventory, monthly counters, Print Logs and examples of work to name a few).
• Print Specialist is to liaise with the Marketing Communications Manager and/or different divisions for their printing needs. Printing jobs should be prioritized upon of order of arrival and completed within 3 to 4 days from submission. If a print job cannot be completed in a timely manner, the Print Specialist must communicate to the job owner.
• Other Print and Layout related duties as required for the successful operation of the Print Shop and assigned by the Marketing Communications Manager.