AZA Print Manager Follow

THE ROLE

You will be the central contact for printed onboard communications execution on a world class cruise ship. The materials you oversee will make an impression on every guest of the cruise and that matters a lot. You will work with department leaders to collect and prepare their messaging. You will protect the cruise line brand by adhering to corporate marketing standards. You will make sure that print equipment is functional and performing to great standards and that inventory is in place to deliver the printed product.

OBJECTIVES OF THIS ROLE

The role is responsible for overseeing and executing printed onboard communications on a cruise ship, ensuring that all printed materials meet marketing standards and make a positive impression on guests. The Printer Manager must coordinate with various departments, operate digital printing equipment, manage inventory, and analyze data to optimize inventory levels. Additionally, they must maintain a high first-time fix rate, respond to service requests in a timely manner, and identify opportunities to improve efficiency and reduce costs.

PRINT RESPONSIBILITIES

• Facilitate the coordination of important print projects among the different divisions on the ship, adhering to a predetermined timeline.
• Prepare files to exacting marketing standards using predefined InDesign templates.
• Review and print files to exacting marketing standards.
• Maintain high quality standards and deliver projects within agreed-upon deadlines.
• Coordinate print projects across departments and ensure accuracy and adherence to client branding standards.
• Communicate project updates to stakeholders and provide excellent customer service.
• Identify process improvements to enhance efficiency and productivity.
• Keep the work area clean and organized and handle printing materials properly.
• Monitor and assess print quality, making necessary adjustments.
• Manage workload to meet project timelines.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth.

INVENTORY MANAGEMENT                

• Maintain accurate inventory records, reconcile discrepancies, and ensure that data is entered correctly into inventory management software, using analytical skills and attention to detail to identify and correct errors.
• Analyze inventory usage rates and lead times to set clear reorder points, using data-driven insights to optimize inventory levels and ensure timely replenishment.
• Conduct regular inspections of inventory to identify and minimize waste due to expiration, damage, or obsolescence, using analytical skills to track and analyze usage rates and identify opportunities for improvement.
• Analyze utilization rates to identify areas for improvement and make recommendations to management to increase efficiency, using analytical skills to identify trends and insights that can drive operational improvements.
• Monitor inventory levels closely to minimize stockouts, using analytical skills to forecast demand and adjust inventory levels as needed to ensure availability of critical items.
• Collaborate with other crew members and management to develop and implement inventory management strategies that align with business goals, using analytical skills to identify opportunities for optimization and improvement.

Crew member is responsible for maintaining accurate inventory records, setting clear reorder points, minimizing waste, analyzing utilization rates, monitoring inventory levels, and collaborating with other team members and management to develop and implement inventory management strategies. This requires attention to detail, analytical skills, technical proficiency, and effective communication skills.

REPAIR AND MAINTENANCE

• Maintain a high first-time fix rate by resolving service calls on site in all print equipment under DG3 Contract.
• Ensure that service requests are addressed promptly, and that the response time meets or exceeds the expectations of the customers.
• Repair printers quickly and efficiently to minimize mean time to repair (MTTR) and improve customer satisfaction.
• Use replacement parts and supplies efficiently and effectively to minimize waste and reduce costs.
• Maintain accurate inventory records and ensure that necessary parts and supplies are on hand to complete repairs.
• Solicit customer feedback and continuously improve service quality and support.
• Participate in ongoing training and development programs to maintain up-to-date knowledge of Konica Minolta products and technologies.
• Communicate clearly and effectively with customers, colleagues, and management to ensure prompt and efficient service delivery.
• Follow all relevant regulations and procedures, including safety protocols and Konica Minolta's service and support guidelines.
• Identify opportunities to improve efficiency and reduce costs through process optimization and technology implementation.

MFD SUPPORT OPERATIONS

• Respond to all support requests for device malfunctions from IT Department after IT Department resolves any issues related to paper refill, occasional paper jams, toner change, paper settings and network connectivity.
• Direct all IT related issues to IT for initial support requests.
• Provide KM user guide video to all MFD users.
• Document support requests for self-resolve requests in log and report to client
• Machine distribution to be approved by Azamara shoreside (Jorge Lopez).

Our Printer Technician will play a critical role in delivering high-quality service and support to customers by maintaining a high first-time fix rate, responding to service requests in a timely manner, and repairing printers quickly and efficiently. They will use replacement parts and supplies efficiently and effectively to minimize waste and reduce costs, while also maintaining accurate inventory records and ensuring necessary parts and supplies are on hand to complete repairs. Finally, the technician will identify opportunities to improve efficiency and reduce costs through process optimization.

KNOWLEDGE, SKILLS AND ABILITIES

• Adobe InDesign and PDF Skills
• Microsoft Suite, Including Teams
• Ability to work in a fast-paced environment, completing tasks on schedule
• Excellent communications skills with the ability to multi-task projects
• Exceptional problem-solving skills
• Highly organized and excellent follow up skills
• Good verbal and written communication skills
• While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• All shipboard employees must be physically able to participate in emergency life-saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

EDUCATION AND PRIOR EXPERIENCE (PREFERED, BUT NOT REQUIRED)

• 1+ years previous digital printing press operator experience
• Canon, Konica and/or Xerox break/fix experience
• Prior experience onboard a cruise ship
• Adobe Suite experience (InDesign, Illustrator, ect)
• Graphics Design experience (email marketing, B2B marketing, etc)

WORK ENVIRONMENT

This position is working onboard a cruise ship and report to the Revenue Manager. Contracts last for roughly seven months onboard. All meals, boarding, sharing dormitory and health care are provided with no charge onboard. We have many people who enter contracts multiple times covering several years.

This is a semi physical environment and applicants will be expected to lift and relocate boxes as well as work on equipment periodically.

Cruise Ships have very stringent medical standards. There is a possibility that applicants may be rejected during medical screening if they have past or current health related issues that may put passengers at risk, cause the applicant to need ongoing health care on board or possibly lead to a candidate being removed from a ship based upon recurrence.

ANNEX 1: SERVICE LEVEL DEFINITION

Level 1 Support: Level 1 support is the first level of assistance provided by onboard personnel. This is the initial point of contact for customers when they have an issue or need assistance. Level 1 personnel are responsible for collecting customer requests and data, attending to customer phone calls, responding to user emails, replenishing paper to printers, changing toner, removing paper jams, conducting basic troubleshooting using questionnaires to find out the level of support needed, creating tickets for Level 2 support, providing product information, and data collection.

Level 2 Support (SL2): Level 2 personnel take queries from SL1. This level of support mostly deals with in-depth troubleshooting and backend analysis. SL2 support personnel have a deep understanding of the company products and experience in troubleshooting. SL2 technicians also have more experience working for the company, in-depth training, and access to all company information. Tier 2 professionals are not necessarily architects or engineers directly involved in creating the hardware or software in question but may have experience with programming or using the products. They are responsible for solving common problems such as jamming, copy quality, and malfunction error codes.

Jamming: SL2 technicians search for the jam code in the service manual for the origin of the jam location section, inspect the area, and clean the paper path, roller, and sensors. If jams continue, they troubleshoot for defective components and replace them.

Copy Quality: SL2 technicians inspect and clean image processing components (Charge units, dust glass, drums, developer unit, fuser unit, transfer belt, and cleaning unit), isolate the component causing the issue, replace it, and perform respective adjustments according to service manual instructions when replacing the parts.

Malfunction Errors Codes: SL2 technicians search for the error code in the service manual for the origin of the malfunction part location, inspect, and clean the component and follow the service manual's instruction for a process of elimination troubleshooting procedure. They then replace the part and follow the adjustment instruction provided by the service manual.

Level 3 Support (SL3): Subject Matter Experts (SMEs) are required for Level 3 support, which involves highly skilled experts such as architects, engineers, and creators. These experts have access to the most comprehensive company and product information, enabling them to offer solutions to a broad range of technical issues. To perform advanced repairs onboard a ship, it may be necessary to dispatch a highly skilled technician. This technician would be capable of conducting Level 3 support tasks, which involve analyzing complex technical issues, identifying the root cause by examining faults, and proposing solutions.