SOP KM Deployment C4070 Machines Follow

Key Stakeholders

• Cruise Ship Partners: Royal Caribbean and Celebrity Cruises.
• Konica Minolta: Provides the C4070 machines, technical support, and training when applicable.
• IT Department: Manages network integration and driver deployment.
• Print Specialist Operators: Onboard crew responsible for operation, maintenance, and transition.
• DG3 and IT Support Teams: Coordinate on software, network issues, and meter readings.

Machine Ownership

• Owned by: Royal Caribbean Group

 Konica Minolta's Role:

1. Movers:
   • Transport machines to the print shop (usually 2 movers + 1 tech).
   • Move machines from the print shop to I95 staging area.
   • Palletize and Shirk-wrap the old equipment.
2. Technician:
   • Disassemble the C3070 machines.
   • Assemble the C4070 machines.
   • Machine testing

IT Department's Role:

1. IT Manager:
   • Set up computers with drivers for the C4070 machines.
   • Verify that machines are online (capture MAC address and add to the network).
   • Create C3070 off-load LGA. Machine $ value to be provided by Royal Shoreside directly.

DG3 Department's Role:

1. DG3 (Tech Support):
   • Print driver / thumb drive provided for configuring computer to print.
   • Driver can be found inside the machine for safe keeping

Print Specialist's Role:

1. Pre-Removal:
   • Remove paper from machine trays.
   • Obtain CSV file and total counter for month-end process.
   • Update OBP with data collected (meter count + CSV file upload).
   • Ensure old C3070 machines have covers and missing parts reinstalled.
   • Land heaters and old accessories with the retired machine.
   • Communicate any changes in ship schedule.
   • Landing LGAs are to handle by the IT Manager
   • Provide thumb drive w/driver to IT Manager

 DAY OF ARRIVAL

Print Specialist's Role:

1. Security and Inventory Check:
   • Ensure new machines are stored securely.
   • Review all equipment based on Packing Slip/LGA/X1.
   • Notify DG3 Support if anything is missing.

Day of Deployment

Print Specialist's Role:

1. Coordination and Support:
   • Coordinate early morning arrival of Konica technicians.
   • Tech boarding request managed by Konica Minolta.
   • Assist with the deployment process.
   • Dispose of all garbage from deployment.
   • Verify pre-deployment settings (account codes, machine trays, finishers, document feeders, scanner, duplex).
   • Provide pictures of each old equipment palletized and secured

OTHER-DEPLOYMENT ACTIVITIES

Inventory Management:

1. Par Level Adjustment (Ray Guerra):
   • Send new C4070 par level inventory requirements before deployment.

1. Inventory Landing (Print Specialist):
   • Create an LGA to land ONLY the following C3070 inventory items:

1. • Remove landed items from OBP
   • Ray Guerra to create in transit order from Ship to WHS

Risk Management Strategies

• Delay Contingency Protocols (Project Manager & Cruise Ship Partners): Should any delays occur in container shipments, it is critical that the C3070 machines remain connected and operational at all times without exception.
• Technical Issue Response Procedure (Konica Minolta & IT Support Teams): Upon encountering any post-deployment technical issues, the Print Specialist is required to promptly initiate contact with DG3 technical support for immediate assistance.

Post-Deployment Reviews (Print Specialist & IT Department)

• Installation Quality Checks: Inspect the physical installation and setup of new machines.
• Performance Monitoring: Monitor the machine's performance over the first few weeks, focusing on print volume, speed, and quality issues.
• User Feedback Collection: Collect and analyze feedback from users regarding the machine's usability, reliability, and overall performance, using surveys and direct feedback mechanisms.

Deployment Testing (Print Specialist)

• Print Quality Assessment: Conduct a series of print tests to assess color accuracy, print resolution, and alignment.