Production Machine Troubleshooting Process Follow

Troubleshooting process to follow

1. Troubleshoot the equipment.

2. Determine the root cause of the problem.

3. Refer to Service Manual / Zendesk Technical Support tab for guidance if necessary.

4. Gather the required part number from the parts manual if parts needed.

5. Check onboard physical inventory for the required part.

6. If the part is available: proceed with the replacement.

7. If the part is not available:

• Review incoming orders with existing Purchase Orders (POs) if, is a PAR item.
• If the part arrival (via container PO) is not within one week, create an emergency order according to SOP requesting printer parts procedures.
• If part in request is not a PAR item, create an emergency order according to SOP requesting printer parts procedures.

8. Once the part is ordered, update OBP feedback, add a brief description, and the expected arrival date confirmed by shoreside support team.

9. The printer specialist must contact shoreside to create a manual order for PAR items in OBP, if required.

10. Once received accept in OBP manual open orders if the part belongs to the PAR level inventory.

11. Inform shoreside team of parts arrival.

12. Proceed with the installation/repair of the machine.

13. Test the equipment to ensure it is functioning properly after repair.

14. Confirm with shoreside support for repair or installation completion.

15. Update the machine status in OBP to Normal/Green.

16. Update OBP inventory to reflect part usage if it belongs to the PAR level (deduct accordingly).

17. If the part is returnable, coordinate with the shoreside team to return the item to DG3 following LGA SOP procedures.

18. The printer specialist will send a copy of the LGA document to the shoreside team.

19. Shoreside team will confirm with printer specialist the returnable part has been received.