Error Code: C-3911* Follow

Code

C-3911*

Classification

Main body: Fusing temperature sensor/1 abnormality

Cause

Within a specified period of time after the warm-up starts, the temperature that the fusing temperature sensor/1 (TH1) detects does not reach the prescribed value.

In the other case, it has not satisfied the Ready condition of TH1 within a specified period of time after the warm-up starts.

Measures to take when an alert occurs

The main body and the option stop immediately.

Estimated abnormal parts

• Fusing unit
• Printer control board (PRCB)
• AC drive board (ACDB)
• Fusing heater lamp/1 (L1)
• Fusing temperature sensor/1 (TH1)
• Thermostat/1 (TS1)

Correction

 

Note

• The message "Please call service" is displayed on the panel.

Solution

1. Check the connection between the rear side connector of the fusing unit and the main body side connector, and repair it when there is any abnormality.
2. Check the connector connection between TH1 and PRCB, and the wiring. Then repair it when there is any abnormality. (Wiring diagram: Main body (1/5): 8-H)
3. Check the connector connection between TS1 and ACDB, and the wiring. Then repair it when there is any abnormality. (Wiring diagram: Main body (1/5): 7-E)
4. Check the conduction of TS1, and repair it when there is any abnormality.
5. Check the installation condition of L1, and the activation or deactivation with the IO Check (45-00) and others. Then repair it when there is any abnormality. (Wiring diagram: Main body (1/5): 3-F)
6. Note
   • The output check on the IO check mode has restrictive conditions. Check the IO check mode list before the output check.
6. Check the installation condition of TH1 and the temperature of the IO Check (45-11) and others, and adjust it when there is any abnormality. (Wiring diagram: Main body (1/5): 3-H)
7. Replace TH1.
8. Replace TS1.
9. Replace the fusing heater lamp assy/Up.
10. Replace ACDB.
11. Replace PRCB.

Faulty part isolation DIPSW

Control during the detachment