Error Code: C-5031 Follow

Code

C-5031

Classification

Main body: Printer control board 12 V abnormality

Cause

Printer control board (PRCB) 12 V DC abnormality.

An error signal is detected continuously for a specified period of time.

Measures to take when an alert occurs

The main body and the option stop immediately.

Estimated abnormal parts

• Printer control board (PRCB)
• Image processing board (IPB)
• DC power supply/2 (DCPS2) (AC57V130##, AC58V130## (C4070: Japan))

Correction

Note

• The message "Please call service" is displayed on the panel.

Solution

1. Disconnect CN151 on PRCB, boot the main body, and check the 12V output of CN151-1.
2. Replace PRCB when the output is 12V.
2. Check the connector connection between PRCB and DCPS2, CN151 of PRCB, CN5PU2 of DCPS2, and the wiring. Then repair it when there is any abnormality.
3. Check the connector connection between DCPS2 and IPB, CN2PU2 of DCPS2, CN3701 of IPB, and the wiring. Then repair it when there is any abnormality.
4. Check connector connection between IPB and PRCB, CN5402 of IPB, CN107 of PRCB, and the wiring. Then repair it when there is any abnormality.
5. Replace IPB.
6. Replace PRCB.
7. Replace DCPS2.

Faulty part isolation DIPSW

Control during the detachment