Error Code: C-D0E3 Follow

Code

C-D0E3

Classification

Main body: HDD/1 read or write abnormality

Cause

The reading and writing operations to the HDD/1 is failed.

Measures to take when an alert occurs

The main body and the option stop immediately.

Estimated abnormal parts

• Hard disk/1 (HDD/1)
• Hard disk/2 (HDD/2)
• Interface cable (ACMHN271)
• Interface cable (ACMHN272)
• Interface cable (ACMHN274)
• Power supply wiring (ACMHN273)
• Image processing board (IPB)
• HDD interface board (HDDIFB)
• Overall control board (OACB)

Correction

Press the help key to activate and deactivate the sub power switch (SW2) of the main body.

Note

• When you isolate the faulty part, the limited use is available.
• The message "Please call service" and "Press [Help] to disengage" are displayed alternately on the touch panel.
• When you press the help key, the message "Please turn on power again" is displayed on the touch panel.

Solution

1. Execute the IO Check (99-03) of the hard disk bad sectors check and recovery (HDD/1, HDD/2).
2. Execute the IO Check (99-70) of the board self-diagnosis. Check the results of the HDD.
   • When the results are OK: Go on to the step 6.
   • When the result is NG: There is an abnormality in the HDD or the connection. Go on to the following steps, and check the HDD connection whose result is NG.
3. Check the connector connection between HDDIFB, HDD/1 and HDD/2, CN101 and CN102 of HDDIFB, and the wiring. Then repair it when there is any abnormality.
4. Check the connector connection between the DC power supply/1 (DCPS1), DC power supply/2 (DCPS2), HDD/1 and HDD/2, CN5PU1 of DCPS1, CN4PU2 of DCPS2, and the wiring. Then repair it when there is any abnormality.
5. Check the connector connection between IPB and HDDIFB, CN2901 of IPB, CN100 of HDDIFB, and the wiring. Then repair it when there is any abnormality.
6. Conduct the Format HDD All Data. (Refer to Format HDD All Data)
7. Replace the abnormal HDD. (Refer to Main body rear side 1)
8. Replace HDD/1 and HDD/2. (Refer to Storage troubleshooting procedure)
9. Replace the wiring.
10. Replace IPB.
11. Replace HDDIFB.
12. Replace OACB.

Faulty part isolation DIPSW

DIPSW18-7

Control during the detachment

HDD unusable (HDD not connected)

* Do not detach the faulty part when the scanner unit is connected.