Error Code: C-E020 Follow

Code

C-E020

Classification

Main body: Browser abnormality detection (due to an internal factor)

Cause

The browser is detected to be unable to recover because of an abnormal shutdown of the browser process due to an internal factor.

Measures to take when an alert occurs

The main body and the option stop immediately.

Estimated abnormal parts

• -

Correction

Deactivate and activate the sub power switch (SW2) of the main body.

Note

• The message "Please call service" is displayed on the panel.

Solution

1. Save the logs with Log Store on the service mode.
2. Report it to Konica Minolta with the log data.
3. Note
   • Do not deactivate and activate the main power until you acquire the log data.
   • After you acquire the log data, deactivate and activate the main power, and check that the error is resolved.

Faulty part isolation DIPSW

Control during the detachment