Error Code: C-3104 Follow

Code

C-3104

Classification

Main body: Motor abnormality

Cause

When the fusing pressure release motor (M47) is active, 2 or more of the following sensors become active: the fusing pressure position sensor/1 (PS24), the fusing pressure position sensor/2 (PS25) and the fusing pressure position sensor/3 (PS26).

Measures to take when an alert occurs

The main body and the option stop immediately.

Estimated abnormal parts

• Printer control board (PRCB)
• Fusing pressure release motor (M47)
• Fusing pressure position sensor/1 (PS24)
• Fusing pressure position sensor/2 (PS25)
• Fusing pressure position sensor/3 (PS26)

Correction

Note

• The message "Please call service" is displayed on the panel.

Solution

1. Check that the front door is closed properly, and repair it when there is any abnormality.
2. Check the fusing unit, and repair it when there is any abnormality.
3. Check the fusing drive gear system, and repair it when there is any abnormality.
4. Check the connector connection between M47, PS24, PS25, PS26, and PRCB, and the wiring. Then repair it when there is any abnormality.
5. Check the IO Check (47-05) and others of M47 and the coupling of the gear. Then repair it when there is any abnormality. (Wiring diagram: Main body (1/5): 3-M)
6. Check IO Check (47-05) of PS24, IO Check (47-06) of PS25, IO Check (47-07) of PS26 and the operation of PS24, PS25, PS26, and repair it when there is any abnormality. (Wiring diagram: Main body (1/5): 3-L, 3-M)
7. Replace PS24, PS25, or PS26.
8. Replace M47.
9. Replace PRCB.

Faulty part isolation DIPSW

Control during the detachment